Are you a hands-on IT problem solver who enjoys helping people and keeping systems running smoothly?
This is a varied and rewarding role for an experienced Systems Support Engineer who’s as comfortable troubleshooting technical issues as they are advising on IT strategy. It’s a great opportunity to join a growing international business that values innovation, teamwork, and making a positive difference.
Our Client
Our client is a market leader in specialist software used worldwide to design and optimise building performance and sustainability. Their technology helps engineers, consultants, and architects create greener, more efficient buildings – and their reputation for outstanding customer service is second to none.
The Role
As Systems Support Engineer, you’ll play a key role in a small, dynamic team, providing technical support to both global customers and internal colleagues.
Your work will be split between:
- External technical support – responding to customer queries and resolving system-level issues relating to software installation, licensing, networking, and performance.
- Internal IT support – ensuring the smooth running of local systems, hardware, and virtual environments.
It’s a role that combines detailed, hands-on troubleshooting with the opportunity to guide and advise the leadership team on IT systems and improvements.
About You
You’ll be a confident, methodical problem-solver with solid technical experience across Windows OS, networking, and virtualisation. You’ll also be approachable, calm under pressure, and able to explain complex issues clearly.
Key skills and experience include:
- Proven experience in IT or technical support roles, ideally covering both software and infrastructure.
- Strong diagnostic and troubleshooting skills across Windows operating systems.
- Confident working with network configurations, connectivity, and firewalls.
- Experience with virtualisation (ideally Hyper-V) and remote support tools.
- Excellent communication and documentation skills.
Desirable extras include scripting knowledge (PowerShell, Batch), experience with software licensing systems, or previous exposure to supporting specialist software.
What’s on Offer
- Salary up to £55,000 FTE depending on experience
- Minimum 30 hours per week (full-time considered)
- Hybrid working – a mix of home and office time (you’ll need to be local to Stroud)
- Supportive, collaborative culture in an innovative global business
- Real scope to grow and make an impact
If you love solving problems, supporting people, and keeping technology running at its best, this could be your perfect next step.
Apply now using the button below to find out more and bring your technical expertise to a company that’s making a real difference.
*Full time equivalent – actual salary will depend on hours worked
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