Our Client
Our Client is an international product development, regulatory, and compliance consulting group delivering market-leading scientific expertise & regulatory solutions, to advance healthcare innovation worldwide. They are passionate about delivering strategic and operational support to clients, with a strong commitment to problem-solving and redefining customer service. Their goal is to streamline the product development process, reduce time-to-market, and minimise overall development costs.
With a current team of over 50 staff based in the US, UK, Netherlands, and Australia, our client is undergoing a period of significant growth, with the addition of new service lines to facilitate the delivery of expert and strategic global regulatory and compliance consulting services to their rapidly growing client base. Our client is equally committed to making a positive impact on society by managing our environmental impacts and contributing to a low-carbon economy. Our client's inclusive work culture values transparency, ethical collaboration with clients, and employee involvement in key decision-making processes, ensuring that their team is respected, supported, and engaged.
The Role
Our client is seeking a proactive Business Operations Coordinator to support the smooth running of its Global offices and business systems. This varied role combines office management, systems administration and continuous improvement, helping to ensure efficient operations across the business.
You'll enjoy improving processes, maintaining high-quality data and identifying opportunities to make everyday operations more effective.
Key Responsibilities
• Coordinate the day-to-day administration of the Global offices.
• Manage office supplies, purchasing, travel bookings and general facilities administration.
• Maintain accurate business records and carry out regular office audits.
• Oversee budget control for the Operational team.
• Act as the main point of contact for external suppliers and service providers.
• Maintain CRM and Quality Management System (QMS) records, ensuring data accuracy.
• Produce reports from business systems to support Business Development, Marketing and operational teams.
• Monitor compliance with internal processes and contractual requirements, escalating issues where appropriate.
• Identify, implement and document process improvements that increase efficiency and consistency.
• Support ESG initiatives and office improvement projects.
• Maintain internal communications and distribute business updates.
• Maintenance, administrative and operational support ensuring the effective management of business and employee data, system administration, and user experience. The role combines back-end systems management with front-end stakeholder support, acting as a key link between employees, managers, and technology platforms.
• Act as the first point of contact for system-related queries from employees and managers.
• Provide guidance and training on HR systems and self-service functionality.
• Develop user guides, FAQs, and process documentation.
• Troubleshoot system issues and liaise with external suppliers and IT teams where required.
• Continuously improve the user experience by gathering feedback and recommending enhancements.
• Support Business Development with event administration, travel coordination and meeting logistics.
Skills & Experience
• Experience administering either HR, CRM, ERP, or workforce management systems.
• Strong data management and reporting skills.
• Experience supporting end users and resolving system queries.
• Excellent attention to detail and problem-solving abilities.
• Strong stakeholder management and communication skills.
• Ability to work across both technical systems administration and customer-facing activities.
• Previous experience in business support, office management or operations administration.
• Excellent organisational and prioritisation skills.
• Advanced attention to detail with excellent data accuracy.
• Ability to analyse information and identify opportunities for process improvement.
• Proficiency in Microsoft Office, particularly Excel.
The Terms
This maternity cover contract is being offered as a part time position requiring circa 20 hours per week, being paid at a full time equivalent of £30-33K FTE (depending on skills and experience).
• Annual performance related bonus.
• 5% employer pension contribution.
• Life Assurance (4x Base Salary).
• 26 days holiday allowance, (pro-rata) plus additional day to celebrate birthday
• Private healthcare.
• Employee Assistance Programme access.
• A challenging and stimulating position for a dynamic and competent administrator, looking to contribute to a growing business.
• Coaching, mentoring and support for continuous learning and professional development within a highly recognised international team.
*full time equivalent - actual salary will depend on hours worked
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