Are you an organised, customer-focused administrator who enjoys variety and takes pride in delivering excellent service? Our client, a well-established and growing food manufacturing business, is looking for a proactive Customer Service & Administration Assistant to join their friendly team in Basingstoke.
This is a varied role that combines customer service, order processing and office administration. You'll be the first point of contact for customers, ensuring orders are processed accurately, supporting export documentation, liaising with logistics partners and helping the office run smoothly. Initially offered at 20 hours per week, the role also provides the opportunity for increased hours from April 2027, making it an excellent opportunity for someone looking for a stable part-time position with scope to grow. If you enjoy working in a fast-paced environment where attention to detail really matters, this could be an excellent opportunity.
Key Responsibilities
Process customer orders, returns and amendments using the ERP system.
Maintain accurate customer and product information.
Prepare export documentation and coordinate with internal teams.
Liaise with customers and third-party logistics providers to ensure timely deliveries.
Investigate customer queries, complaints and credit claims.
Answer incoming calls and provide general administrative support.
Manage office supplies, sample requests and incoming post.
About You
You'll have previous experience in a customer service or administrative role, with excellent organisational skills and strong attention to detail. You'll be confident managing multiple priorities, communicating with a range of stakeholders and working both independently and as part of a collaborative team. Experience of ERP systems would be beneficial but isn't essential.
Terms
£27,000 full-time equivalent.
20 hours per week, Monday to Friday, 10:00am–2:00pm.
Planned increase from April 2027 to 9:30am–2:30pm, Monday to Friday.
Fully office-based in Basingstoke.
Join a friendly, collaborative team within a successful and growing business.
If you're looking for a varied part-time role where you can make a real contribution to both customer experience and the smooth running of a busy office, we'd love to hear from you.
*Full time equivalent – actual salary will depend on hours worked
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