The Opportunity
Are you interested in technology, enjoy helping people and looking for an opportunity to develop your skills in a supportive team?
Our client is an established broadband provider delivering high-speed, full-fibre internet services to homes and businesses. They are looking for a friendly, enthusiastic Technical Support Assistant to join their team in Tring.
This is a fantastic opportunity for someone at the beginning of their career, or someone with customer service experience and an interest in technology who would like to move into a more technical role.
No previous technical support experience is essential, as full training will be provided. What matters most is a positive attitude, a logical approach to problem-solving and a genuine willingness to learn.
The Role
Working closely with the technical support and customer service teams, you'll be one of the first points of contact for customers, helping with enquiries and providing a friendly, professional service.
Initially, you'll focus on answering calls, understanding customer queries and directing them to the right person. As your knowledge and confidence grow, you'll be trained to resolve basic technical issues yourself, with plenty of support from experienced colleagues.
Your responsibilities will include:
- Answering incoming customer calls and responding to enquiries in a helpful and professional manner.
- Learning to identify and resolve basic technical issues relating to broadband and telephone services.
- Using customer management and support systems to record enquiries, check customer details and track issues.
- Liaising with technical engineers to arrange installations and resolve faults.
- Supporting the customer service team during busy periods and providing cover when needed.
- Helping new customers get set up with services, responding to enquiries rather than making cold calls.
- Maintaining accurate customer records and processing payments.
- Assisting with general office administration and other tasks to support the wider team.
As you develop your skills, there will be opportunities to take on greater responsibility and explore areas of the business that particularly interest you.
About You
You don't need to be a technical expert to succeed in this role. Our client is looking for someone who enjoys working with people, is keen to learn and has an interest in technology.
Ideally, you'll bring:
- An interest in IT, technology, networking or how things work.
- Excellent communication skills and a friendly, professional telephone manner.
- A patient, calm approach, particularly when helping customers who may be frustrated or experiencing problems.
- Good organisational skills and attention to detail.
- A logical approach to solving problems.
- Confidence using Microsoft Word and Excel.
- The ability to work well as part of a small team and help out wherever needed.
- Enthusiasm, reliability and a willingness to develop new skills.
Previous customer service or administrative experience would be helpful, but isn't essential.
The Terms
- Salary: Up to £24,800 per annum FTE*, pro rata for part-time hours, depending on experience.
- Hours: Full-time or part-time, with working hours of either 9am–5pm or 10am–6pm.
- Part-time pattern: Three full days per week, working Monday, Wednesday and Friday. These days are fixed under the current arrangement.
- Location: Office-based in central Tring, Hertfordshire.
- Training: Full training provided, with opportunities for ongoing learning and career progression.
You'll be joining an established business where you'll have the chance to learn from experienced colleagues, develop valuable technical skills and build a long-term career.
Interested?
If you're a great communicator with an interest in technology and the enthusiasm to learn something new, we'd love to hear from you. Whether you're starting out or looking for a change of direction, this could be the opportunity you're looking for.
Apply today and take the next step in your career!
Accessibility information: The office is located on the top floor of a building in central Tring and there is no lift access. Please contact us if you would like to discuss accessibility or any adjustments you may require during the recruitment process.
*Full time equivalent – actual salary will depend on hours worked
Please review the job details above thoroughly and ensure you're happy with salary, location before applying
We're really good at keeping our job board up to date, so if the link for this role works, we are still accepting applications and we'd love you to apply.